Privacy policy

Privacy Policy

Last updated: 22 August 2026

At DOMUS CONSULTING LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our online store, place an order, contact us or otherwise interact with our services.

1. Who We Are

DOMUS CONSULTING LTD
Company Number: 14829220

Registered Office:
118–122 College Road
Harrow
United Kingdom
HA1 1BQ

Email: rodrigodocr1@gmail.com
Telephone: 020 7930 9441

For privacy-related enquiries, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Information provided when contacting customer support

  • Information necessary to process returns, refunds or exchanges

We only seek to collect information that is reasonably necessary for the relevant purpose.

3. Payment Information

Payments may be processed through third-party payment providers.

We generally do not directly store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interaction and usage information

This information may be collected through cookies and similar technologies.

5. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Process payments and refunds

  • Provide customer support

  • Communicate with you about your orders

  • Manage returns and exchanges

  • Prevent fraud and protect our website

  • Maintain and improve our website

  • Analyse website usage

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Enforce our terms and policies

  • Send marketing communications where we have a lawful basis to do so

We will not use your information for incompatible purposes unless permitted or required by law.

6. Legal Bases for Processing

Where applicable, we may process personal information on the following legal bases:

Contract

We may process information where necessary to fulfil an order or provide a service you have requested.

Legal Obligations

We may process information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent

Where consent is legally required, we will request consent before carrying out the relevant processing.

Where processing is based on consent, you may withdraw your consent at any time.

7. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and, where permitted, support marketing activities.

Some cookies may be necessary for the website to function properly.

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

8. Shopify and Third-Party Service Providers

Our online store is operated using Shopify.

We may use third-party providers for services such as:

  • Website hosting and infrastructure

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Customer support

  • Fraud prevention

  • Analytics

  • Marketing

  • Email communications

  • Website security

Personal information may be shared with these providers where reasonably necessary to provide their services, comply with legal obligations or otherwise operate our business lawfully.

9. Sharing Personal Information

We do not sell your personal information as a standalone commercial product.

We may share personal information with:

  • Payment processors

  • Delivery and logistics providers

  • Fulfilment partners

  • Technology providers

  • Customer service providers

  • Analytics and marketing providers

  • Fraud prevention and security providers

  • Professional advisers

  • Government authorities or law enforcement where legally required

We take reasonable steps to ensure that information is handled appropriately by relevant service providers.

10. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are used where required.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The purpose for which information was collected

  • Whether an ongoing customer relationship exists

  • Legal and regulatory obligations

  • Accounting and tax requirements

  • Fraud prevention

  • Dispute resolution

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

12. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights including:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion in certain circumstances

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain processing

  • The right to data portability where applicable

  • The right to withdraw consent where processing is based on consent

  • The right to object to direct marketing

These rights are subject to applicable legal limitations and exemptions.

To exercise a privacy right, please contact:

rodrigodocr1@gmail.com

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you subscribe to receive marketing communications, we may send information about products, promotions, offers and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not affect transactional communications relating to orders or services you have requested.

14. Children's Privacy

Our website is not intentionally directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data processing practices.

When changes are made, we will update the “Last updated” date at the beginning of this policy.

18. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact:

DOMUS CONSULTING LTD
Company Number: 14829220
Registered Office: 118–122 College Road, Harrow, United Kingdom, HA1 1BQ
Email: rodrigodocr1@gmail.com
Telephone: 020 7930 9441

We aim to respond to privacy enquiries within the timeframe required by applicable law.

DOMUS CONSULTING LTD — Privacy Policy
Last updated: 22 August 2026