Refund policy
Returns & Refund Policy
Last updated: 22 August 2026
At DOMUS CONSULTING LTD, we want you to be satisfied with your purchase. If you are not completely satisfied with an item purchased from our online store, you may be entitled to return it and receive a refund in accordance with this policy and applicable UK consumer law.
1. Your Right to Cancel
If you are a consumer purchasing goods online, you generally have the right to cancel your order within 14 days of receiving the goods, without providing a reason.
If you decide to cancel, you should notify us within this 14-day period. After notifying us, you must return the goods without undue delay and no later than 14 days after communicating your cancellation.
This statutory cancellation right does not affect any additional rights you may have if goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.
2. How to Request a Return
To request a return or cancellation, please contact us at:
Email: rodrigodocr1@gmail.com
Telephone: 020 7930 9441
Please provide:
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Your full name
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Order number
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The item(s) you wish to return
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The reason for the return, where applicable
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Photographs if the product is damaged, defective or incorrect
We will provide the appropriate return instructions and return address.
Please do not send a return to an address that has not been confirmed by us.
3. Condition of Returned Items
When exercising your statutory cancellation right, you may handle the goods only as much as necessary to establish their nature, characteristics and functionality.
Where reasonably possible, returned products should be:
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Unused
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In their original condition
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Returned with original packaging
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Returned with all accessories, parts and documentation
If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, you may be responsible for any resulting reduction in value where permitted by law.
This does not affect your statutory rights concerning faulty, defective or misdescribed goods.
4. Faulty, Damaged or Incorrect Products
If your order arrives faulty, damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to help us assess the issue.
Depending on the circumstances and your statutory rights, we may provide a repair, replacement or refund.
Nothing in this policy limits or excludes your statutory consumer rights.
5. Refunds
Where a refund is due, we will normally refund the payment to the original payment method.
For cancellations made under the statutory 14-day cancellation right, we will refund the payments we have received from you, including the applicable standard delivery charge.
Where permitted by law, we may withhold reimbursement until the goods have been returned or you have provided evidence that they have been sent back, whichever occurs first.
If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to reimburse the additional cost of that upgraded delivery service where permitted by law.
6. Return Shipping Costs
If you are returning an item because you have changed your mind, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover those costs.
Where goods are faulty, damaged, incorrect or otherwise fail to conform to the contract, we will handle return costs in accordance with your statutory rights.
7. Non-Returnable Products
Certain goods may be excluded from the statutory cancellation right where permitted by law.
This may include goods that:
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Are made to your specifications or clearly personalised
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Are liable to deteriorate or expire rapidly
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Are sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed
Where an applicable exception exists, the relevant information will be provided before purchase.
These exclusions do not remove your statutory rights concerning faulty, defective or misdescribed goods.
8. Exchanges
We do not guarantee exchanges for unwanted products.
If you require a different product, size, colour or variation, you may return the original product where eligible and place a new order.
If you receive a faulty or incorrect product, please contact us before placing a replacement order.
9. Late or Missing Refunds
If we have confirmed that your refund has been processed but the funds have not appeared in your account, please first contact your bank or payment provider.
If the refund remains outstanding, contact us at:
Please include your order number and relevant refund information so that we can investigate.
10. Consumer Rights
This policy does not affect your statutory rights under applicable UK consumer law.
Goods supplied to consumers generally must meet applicable legal requirements, including being of satisfactory quality, fit for purpose and as described.
Where goods do not meet these requirements, you may have additional legal remedies.
Nothing in this policy is intended to exclude or restrict any legal right that cannot lawfully be excluded or restricted.
11. Contact Us
For questions about returns, refunds or cancellations, please contact:
DOMUS CONSULTING LTD
Company Number: 14829220
Email: rodrigodocr1@gmail.com
Telephone: 020 7930 9441
Registered Office:
118–122 College Road
Harrow
United Kingdom
HA1 1BQ
Please contact us before sending any return so that we can provide the appropriate return instructions.
DOMUS CONSULTING LTD — Returns & Refund Policy
Last updated: 22 August 2026