Shipping policy
Shipping Policy
Last updated: 22 August 2026
At DOMUS CONSULTING LTD, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains how orders are processed, dispatched and delivered when you purchase products through our online store.
1. Order Processing
Orders are normally processed after payment has been successfully received.
Please allow 1–3 business days for order processing before dispatch.
Orders placed during weekends or UK public holidays may begin processing on the next business day.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.
2. Delivery Times
Estimated delivery times will be provided at checkout or in the relevant product information.
Unless otherwise stated, estimated delivery times begin after the order has been processed and dispatched.
Delivery times may vary depending on:
-
Delivery destination
-
Shipping method selected
-
Product availability
-
Courier or postal service
-
Peak shopping periods
-
Public holidays
-
Severe weather
-
Customs or border procedures
-
Circumstances outside our reasonable control
Delivery estimates are not guaranteed unless expressly stated otherwise.
3. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, delivery method and other applicable factors.
Where free shipping is offered, the applicable eligibility requirements will be clearly stated on our website or at checkout.
4. Tracking
Where a tracked delivery service is used, tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
If tracking information is unavailable or has not updated for a reasonable period, please contact us at:
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your delivery details before completing your purchase.
If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery or reshipping costs may apply where permitted by law.
If you notice an error in your delivery address, please contact us as soon as possible at rodrigodocr1@gmail.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
6. Delayed Deliveries
Although we work with delivery providers to ensure orders are delivered as efficiently as possible, delays can occasionally occur.
Delays may result from circumstances including:
-
Courier or postal delays
-
High-volume periods
-
Severe weather
-
Public holidays
-
Transport disruptions
-
Customs procedures
-
Incorrect or incomplete delivery information
-
Events outside our reasonable control
If your order appears to be significantly delayed, please contact us so that we can assist you.
7. Lost or Missing Parcels
If your parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact:
Please provide your order number and any available tracking information.
We may contact the applicable delivery provider where necessary to investigate the matter.
Where a parcel is confirmed to be lost, we will work with you to provide an appropriate resolution in accordance with applicable law.
8. Damaged Parcels
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, please take photographs of:
-
The outer packaging
-
Any visible damage
-
The product
-
The shipping label
These photographs may help us investigate the issue with the delivery provider.
Your statutory consumer rights are not affected by this procedure.
9. Incorrect or Missing Items
If you receive an item that is incorrect, missing or materially different from what you ordered, please contact:
Please provide your order number and, where appropriate, photographs of the products and packaging.
We will review the issue and provide an appropriate resolution in accordance with applicable law.
10. International Deliveries
Where international delivery is offered, delivery times and shipping charges may vary depending on the destination.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where applicable, the customer may be responsible for charges imposed by the destination country's authorities.
Customers are responsible for ensuring that products they order can legally be imported into their destination country.
11. Delivery Attempts and Failed Deliveries
If a delivery cannot be completed because nobody is available to receive the parcel, the courier may leave the parcel in a safe location, deliver it to a neighbour, take it to a collection point or make another delivery attempt, depending on the courier's procedures.
If a parcel is returned to us because delivery could not be completed due to incorrect or incomplete information supplied by the customer, we will contact the customer where appropriate to determine the next steps.
Additional delivery charges may apply where permitted by law.
12. Pre-Orders and Different Dispatch Times
If a product has a specific dispatch or delivery timeframe stated on its product page, that timeframe will apply instead of the general processing estimates in this policy.
If an order contains products with different availability dates, we may ship the products separately where appropriate.
13. Our Responsibility
We take reasonable steps to ensure that orders are processed and dispatched correctly.
Nothing in this Shipping Policy excludes or limits any statutory rights or protections available to consumers under applicable UK law.
In particular, your statutory rights regarding goods that are faulty, damaged, misdescribed or otherwise do not conform to the contract remain unaffected.
14. Contact Us
For questions about shipping, delivery or the status of your order, please contact:
DOMUS CONSULTING LTD
Email: rodrigodocr1@gmail.com
Telephone: 020 7930 9441
We aim to respond to customer enquiries as promptly as reasonably possible.
DOMUS CONSULTING LTD — Shipping Policy
Last updated: 22 August 2026